Terms of Service – SturdyCloud IT Ltd.

Effective Date: July 22, 2024

Last Updated: July 6, 2026

Legal Entity

For these Terms, SturdyCloud IT Ltd. is the company legal name and the responsible legal entity unless a separate written agreement states otherwise.

Where these Terms use “SturdyCloud,” “we,” “our,” or “us,” it refers to SturdyCloud IT Ltd. and its websites, platforms, services, and client-facing systems.

1. Introduction

These Terms of Service ("Terms") govern your access to and use of services provided by SturdyCloud IT Ltd. ("SturdyCloud", "we", "our", or "us"), including our website, platforms, applications, consulting services, AI-enabled workflows, automation systems, client portals, training, support, scheduling tools, and related services.

By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services.

2. Services Overview

SturdyCloud provides services that may include:

AI-powered tools and platforms
Proposal generation and workflow automation tools
AI Office Setup, AI Office Support, and AI Office Extension services
AI Operations Partner services
AI-native B2B SaaS design, build, and support
Micro SaaS applications
Consulting, strategy, implementation, and advisory services
Training, onboarding, and related support services
Secure portals, hosted tools, document-signing workflows, scheduling workflows, and customer support workflows

Services may be delivered through websites, hosted platforms, integrations, APIs, custom-built solutions, self-hosted infrastructure, third-party providers, or client-specific environments.

3. Eligibility

To use our services, you must:

be at least 18 years old
have the legal authority to enter into these Terms on your own behalf or on behalf of an organisation
use the services only for lawful business purposes

4. Accounts and Access

Certain services may require you to create an account.

You agree to:

provide accurate and complete information
maintain the confidentiality of your credentials
be responsible for all activity under your account
notify SturdyCloud promptly if you suspect unauthorised access or misuse

We may suspend or restrict access if we believe your account has been compromised, misused, unpaid, or used in violation of these Terms.

5. Acceptable Use

You agree not to:

violate any applicable laws or regulations
upload or process data you do not have the right to use
attempt unauthorised access to systems or data
interfere with service performance or security
distribute harmful code or malicious content
reverse engineer, exploit, or misuse the platform
use services for spam, phishing, fraud, harassment, discrimination, illegal surveillance, or other unlawful conduct
use AI or automation workflows to make material legal, financial, employment, healthcare, safety, or regulated decisions without appropriate human review
send commercial electronic messages in violation of CASL or similar laws
process personal data in violation of applicable privacy laws, including GDPR where applicable

6. AI & Automation Services

SturdyCloud provides AI-powered tools and automation systems.

You acknowledge that:

outputs are generated based on user input and system logic
AI-generated content may be inaccurate, incomplete, or unsuitable
you are responsible for reviewing and validating all outputs
AI systems are designed to assist, not replace, human judgment

You must not rely solely on AI-generated content for legal, financial, medical, employment, safety, public-sector procurement, or other critical decisions.

Unless explicitly agreed under a secured engagement, you should not submit sensitive personal or regulated data.

7. User Data & Content

You retain ownership of your data.

You grant SturdyCloud a limited licence to:

process and store your data
deliver services and maintain functionality
improve systems using aggregated or anonymized data where appropriate and lawful
troubleshoot, secure, support, and operate the services

You are responsible for ensuring your data is lawful, accurate, appropriate, and compliant.

You are also responsible for ensuring that any customer, employee, lead, vendor, or third-party data you provide has been collected and shared lawfully.

8. CASL and Electronic Communications

Where SturdyCloud sends commercial electronic messages, SturdyCloud aims to follow CASL-aware practices, including consent, identification, and unsubscribe requirements where applicable.

Where you use SturdyCloud systems to send or automate electronic messages, you are responsible for ensuring that your lists, contacts, consents, unsubscribe handling, and message content comply with CASL and any other applicable laws.

SturdyCloud may refuse, suspend, or modify workflows that appear to create spam, consent, unsubscribe, or compliance risk.

9. GDPR and International Data Requirements

Where GDPR or similar international privacy laws apply, the parties will use reasonable efforts to clarify roles, responsibilities, lawful basis, data transfer requirements, retention expectations, and data subject request handling in the applicable written agreement.

You are responsible for notifying SturdyCloud before submitting EU/EEA, UK, or other regulated international personal data that requires specific handling.

Client-specific data processing, residency, transfer, or deletion requirements must be documented in writing before they are treated as binding service requirements.

10. Accessibility and WCAG 2.2

SturdyCloud aims to design and deliver public websites, funnels, portals, documents, and AI-enabled interfaces with WCAG 2.2 AA as the development accessibility target where applicable.

Accessibility commitments depend on the service scope, written agreement, platform limitations, third-party tools, and client-provided content.

Clients are responsible for providing accessible source content where required, including alternative text, readable copy, captions, transcripts, and accessible brand assets where applicable.

11. Fees & Payment

Where applicable:

services are billed per agreed pricing terms
payments must be made on time
non-payment may result in suspension or termination
setup fees, retainers, support fees, usage fees, hosting fees, subscription fees, and overage fees may apply

Fees are non-refundable unless otherwise stated in writing.

Usage-based services, including call-answering, voice, messaging, automation, AI, hosting, storage, or API usage, may include limits and overage fees as described in the applicable offer, proposal, or agreement.

12. Service Availability

We aim to provide reliable services but do not guarantee uninterrupted operation.

Support, uptime, and SLAs apply only where explicitly defined in a written agreement.

13. Third-Party Services

Our services may integrate with third-party providers, such as cloud platforms, AI tools, communication systems, payment processors, scheduling tools, document-signing tools, hosting providers, monitoring tools, and automation platforms.

We are not responsible for third-party services or their policies.

Third-party service outages, pricing changes, terms changes, data processing practices, API limits, compliance requirements, or platform restrictions may affect service delivery.

14. Security & Compliance

SturdyCloud aligns its practices with SOC 2 Trust Services Criteria, including:

Security
Availability
Confidentiality

We implement safeguards such as:

access controls
encryption where applicable
monitoring and logging
secrets management where applicable
role-based access where applicable
vendor and integration review where appropriate

No system is completely secure.

15. Confidentiality

Both parties agree to protect confidential information and use it only for service delivery.

This obligation survives termination.

16. Intellectual Property

All SturdyCloud materials remain our intellectual property unless otherwise agreed.

You are granted a limited licence to use the services.

Client-owned data, content, and business materials remain the client's property unless otherwise agreed.

Custom deliverables, source code, templates, workflows, prompts, and intellectual property ownership should be defined in the applicable proposal, statement of work, or written agreement.

17. Termination

We may suspend or terminate services if:

these Terms are violated
payment obligations are not met
required by law
continued service creates security, legal, privacy, AI, or operational risk

You may stop using services at any time, subject to contractual commitments.

18. Disclaimers

Services are provided "as is" and "as available."

We do not guarantee:

accuracy of AI outputs
continuous or error-free service
uninterrupted third-party integrations
specific business, financial, ranking, lead-generation, or revenue outcomes unless stated in writing

19. Limitation of Liability

To the fullest extent permitted by law, SturdyCloud is not liable for:

indirect or consequential damages
loss of data, revenue, or business
decisions based on AI-generated outputs
third-party service interruptions
client-provided data errors or non-compliant instructions

Total liability is limited to the amount paid in the previous 3 months for the relevant service, unless a separate written agreement states otherwise.

20. Indemnification

You agree to indemnify and hold SturdyCloud harmless from claims arising from:

your use of services
your data or content
violations of these Terms
your unlawful or non-compliant communications, data processing, or automation workflows
misuse of AI-generated outputs

21. Dispute Resolution & Binding Arbitration

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

a. Priority of Written Agreements

If you and SturdyCloud have entered into a separate written agreement, including a Master Services Agreement, Statement of Work, Proposal, or RFP contract, the dispute resolution terms of that agreement shall take precedence.

Unless otherwise expressly stated in such written agreement, disputes shall be brought exclusively before the Ontario Superior Court of Justice, located at 49 Huron St., Collingwood, Ontario, L9Y 1C5, and the parties irrevocably submit to that jurisdiction.

b. Good Faith Resolution

In the absence of a written agreement, the parties agree to attempt to resolve disputes through good faith negotiations.

c. Binding Arbitration

If a dispute cannot be resolved, it shall be finally resolved by binding arbitration.

Conducted in Ontario, Canada
Administered under the rules of the ADR Institute of Canada
Heard by a single arbitrator
Conducted in English

The decision shall be final and binding.

d. Costs

Each party bears its own legal costs unless determined otherwise by the arbitrator.

e. Exceptions

Either party may seek injunctive or equitable relief in a court of competent jurisdiction where necessary.

f. Waiver of Court Proceedings

Except where a written agreement applies, the parties waive:

trial by judge or jury
participation in class actions

22. Changes to These Terms

We may update these Terms periodically.

Continued use of services constitutes acceptance of updates.

The effective date of these Terms remains July 22, 2024. The July 6, 2026 update reflects CASL, GDPR-aware, WCAG 2.2, AI, automation, and service-delivery clarifications.

23. Contact Information

SturdyCloud IT Ltd.

Email: contact@sturdyiq.ca

Website: https://sturdyiq.ca

Location: Ontario, Canada